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Do not purchase a time share with this company. Business Profile Sunset Group Travel Club Contact Information 13611 s Dixie Hwy Ste 109 Miami, FL 33176-7262 Email this Business (908) 964-5967 Customer Complaints 18 complaints closed in. I will continue contacting appropriate websites and agencies to present and/or post my case and the ongoing issues I have with Sunset and their goal to keep our money. #5. Another thing to keep in mind is that anything that sounds too good to be true probably is. not being from the USA it makes it difficult for us to find someone. The whole thing is a rip off as far as I can tell and very stressful for anyone. You may also end up having to pay hundreds or even thousands of dollars in fees. Peruse the fine print and ensure all that in the agreement lines up with what you consented to prior to offering any cash. He very nicely said that they would refund my deposit - HOWEVER there was a reactivation fee - to reactivate my old contract at a cost that was more that the upgrade cost. Sunset Lagoon, Royal Sunset, Sunset Group Blvd. I can't even begin to tell you how they continually bother us to meetwith a promise that it was not to sell us anything but just to provide us with new information. The above comments confirmed my suspicion of a potential scam. (told in the presentations especially into the real estate group that they do and in an email from customer services that they buy back daily their units but havent opened their real estate offices yet?) The Sunset Group is headquartered in Miami, FL but owns and/or manages properties in the Quintana Roo region. www.sunsetscam.com Most of these are negative, with common complaints about high-pressure sales tactics, misrepresentation by salespeople, and difficulty cancelling contracts. You can imagine that I that point I knew something was wrong with this and I was dealing with cons. They said that they needed some business write offs for their firm. Our story is similar only we were foolish enough to pay in full and at our first opportunity to use the resort we were refused a reservations with over six months notice. I live in Australia. It says right in the contract that you own nothing, it is a membership fee. I cannot use my name but was scammed also. Not sure who to start legal proceedings through. Have you had any luck with your fight against these crooks? Once we initiated the contract dispute / cancellation, we were told that the RIMC fee would be refunded but after 2 unauthorized attempts to charge our credit card, I am leery of providing that information to them again. This is when we knew the postings on the Internet were so very true. How to Get Rid of a Timeshare with a Mortgage Balance? They just called my house. We are now being told to write a letter to "the board" who will review it and see if we are approved to cancel our contract. How to Get Rid of Cancun Palace Resorts Timeshare? There was one sign that a possible claim might be recorded by lawyer Mitchell Sussman. Some of them even claim that they can help you with dropping your timeshare regardless of what the case might be. As multiple issues became apparent with our contract, we referred back to pages 5-6 regarding clauses 12, 13 and 14 that paraphrased states "Failure on the part of the "Promoter" to provide the service means the penalty is then that the "Promoter" is obliged to reimburse all amounts paid by the "Member" for the undelivered services. Thanks! this is a forum with more complaints made to royal elite: We are a Team of like minded agents with one goal- Representing our clients at the highest level possible! Since we had already paid for our first contract we felt we couldn't afford to let that go so when they offered to give us two other options we listened. In spite of the fact that there are various kinds of scams, they are all after one thing: your hard-earned money. Unfortunately, we couldnt find anything on the internet about an active lawsuit against the Sunset Group. The document they show is a complete fake. The complaint has been investigated and resolved to the customers satisfaction. Filing a dispute claim is also helpful especially if you have proof that you cancelled your contract within the 5 days time frame . So would I Earl. We sent in the documents and waited for closure. http://www.timesharescam.com/, Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it. I was directed to a lady at a counter where I could pay our cab fare there. Search. Sunset Solutions Group Response Apr 23, 2020. Please we nees help. The first offer to purchase was around 68 thousand dollars. About one year ago my husband and I had a phone call from a man who was selling a time share in Cancun. Same happened to me in Playa del Carmen. This isnt always true since different issues could keep you from leaving your agreement, regardless of the amount you pay them. Cancel a Hilton Grand Vacations Timeshare? Unfortunately, the company has been the subject of several class-action lawsuits in recent years involving allegations of fraud and breach of contract. There have been several class-action lawsuits filed against Sunset Group in recent years. In fact, sometimes all it takes for a scammer to wipe out your bank account is these upfront fees. Mr. Hernandez and another sales associate presented us with a copy of a document entitled Marketing Agreement, which he claimed waived our rights to cancel our contract, even though this waiver is not implicitly or explicitly stated in the Marketing Agreement document, and directly contradicts Mexican consumer law, which states that the right to cancel a contract cannot be waived. I did hire a lawyer cost around $4000.00 he sent letters to the agency with little response. We will not pay anymore maintenance fees and will not return to any Sunset Property. Hello I was scammed too. On the off chance that youre keen on finding a timeshare exit organization that wont scam you, read over our homepage. If your developer doesnt offer an exit program, you still have other options for getting out of your contract and moving on with your life. the May 17 charge, in an email dated Sat. My fianc and I were suckered into purchasing a "vacation package/timeshare" and absolutely can't believe that we fell for this! You will speak with two reps who tell you that they are giving a . So, if you listen to these promises, you better go away, is probably that you will become a victim of a Royal Sunset Timeshare. SHAME OF THESE PEOPLE FOR LYING TO THEIR MEMBERS! We recommend you contact your timeshare company before working with a timeshare exit company. They started out at $300K for 4 weeks, plus you pay $99/per person per day every time you come, plus $1000 per year per week maintenance fees. Although there are many different types of scams, they all share a common goal: separating YOU from YOUR MONEY. sunset group / fraud and dishonest. I was in Cancun Mexico last November 2020 and stayed in Sunset Royal Beach . Sunset World Resorts & Vacation Experiences review: Sunset World Resorts & Vacation Experiences - Terrible company. I asked to see the rules and they changed the subject. We contacted the Mexican Embassy in Canada who told us Ill help you and guess what we never heard back. This website exists because there are so many businesses just like Mexican Timeshare Solutions, and we wanted to make it easier for you to locate extra alternatives. These guys are scammers and worst is that the Mexican Government lets them do to who ever they want. If youre stuck in a Sunset Group timeshare contract, youre not alone. We were at this so called "90 minute presentation" for the entire day, almost 8 hours! Refer to ARTICLE 99 - I was scammed by Sunset and would like to recover my USD 3, 000. looking for group to file If your timeshare developer is involved in a class-action lawsuit, sometimes you may be able to join in. Sunset Groups ratings and reviews reflect all of these issues and complaints. The resort they showed us "Tres Rios", is not even listed in the contract as part of the deal. If there is a lawsuit, let me know guys, I was a victim too. - Tom D. We purchased our Sunset Fisherman's timeshare 10 years ago, my daughter and son-in-law also bought when we did. Got a bill from Meridian Financial Services, Inc - DEBT COLLECTOR for $26, 307 yesterday.I am currently a victim of SUNSET WORLD RESORTS TIMESHARE fraud. If they try to weasel their way out of using one, that should be an immediate cause for concern. Make sure to do your research on any company youre considering working withcheck their reviews and make sure theyre properly accredited. This website exists because there are so many scams in the industry, and we wanted to make it easier for you to locate alternatives. We did so and provided proof of our claim. Promotoria Sunset Group Timeshare Owners Lawsuit You dont have to go through the process alone there are people who can help you cancel your contract for a fee. The Marketing Sunset Group conned me out of my money for a trip to their resort in Cancun. Please be aware of these types of schemes. By the end of the day they were down to $4000 for a 10 week base, + 10 weeks options, + 10 weeks corporate giveaways, + a free cruise for a 10 year contract. Some of the lies: Scammers will use deception, or false pretenses, to try and steal your personal information or hard-earned cash. www.sunsetscam.com Membership in RCI is extra and you have to pay that yourself if you want to trade any of your time at another resort. In fact, some people have said its impossible to cancel, and youre stuck paying the maintenance fees for the rest of your life. Of course they refused. then they wanted to combine 2 contracts in 2018 into one and sell us more perks. This deposit, which we didn't even realize was being applied to a credit card that they apparently opened for us. Hello If anyone is filing an Action Lawsuit against them please contact me, Thank you. The organizations on our site have been all completely screened so you can see the difference between the companies we do and do not recommend. Get Rid of Timeshare Inherited from Parents? Several other lawsuits have been filed against Sunset Group, alleging similar tactics, as well as fraud and misrepresentation. In addition to the fraudulent timeshare contract fee (discrepancies noted below) we were also required to pay an additional fee of $549 to Resorts International Marketing Corp. for exchange purposes and for Sunset to use first several years worth of weeks as credit towards contract fee. I want to complaint with PROFECO about this, and get my money back, We are unfortunately on the same boat as everyone else. Our mission is to eliminate scams in the timeshare industry. I was scammed in May 2018. Historical Court Records (more than 50 years old). If someone offers you an amazing deal on a timeshare package or convinces you that you can save money on a particular service, theres a good chance that they are lying and are only trying to get money from you. Marketing 4 Sunset group took advantage of us and I beleive they are taking advantage of thousands of Americans! We wanna fight them too because we dont want to lose our $4, 000, Ley Federal de Proteccin al Consumidor (texto consolidado publicado en el Diario Oficial de la Federacin el 25 de junio de 2018) This dropped to around 38 thousand when we were told they would purchase a U.S. timeshare we had for 30 thousand dollars. They promise you everything and deliver NOTHING! When evaluating a contract, always be on the lookout for any inconsistencies, as they may point to a scam. We purchased the membership in 2008 for Tres Rios cancun and went to the resort for the first time this year. They presented a vacation package that was so outrageously priced for two people our age that we felt quite certain that we could just turn this down and be on our way. I promised nothing. Sunset World Resorts & Vacation Experiences. If you regret purchasing your Sunset Group timeshare contract, youre not the only one. These are more complaints about this resort: I kept going back and forth with them. We couldn't get reservations 9 months in advance. The plaintiff is . There is nothing stated in the contract Its normal for owners to feel like they were deluded or bamboozled during the sales presentation, and this can prompt a lawsuit. If your developer doesnt have an exit program, your next step would be to seek out a timeshare exit company. We should have known when she asked for a $40 deposit that would be returned to us upon completion of this presentation that something was up. How To Cancel Holiday Inn Club Vacations Timeshare? I have a duplicate copy of that . Charging our credit card for the monthly finance fee after we had contacted Sunset and told them specifically they were no longer authorized to debit payments from our card (late 2009). How to Cancel a Mexican Timeshare Contract Legally, How To Cancel a Bluegreen Timeshare Contract, How To Cancel a Grandview Las Vegas Timeshare, How to Cancel a Vacation Village Timeshare Contract, Timeshare Mortgage and Maintenance Fee Cancellation, Timeshare Cancellation Rescission Letter Proposal, How To Cancel A Vidanta Timeshare Contract, Cancel Your RCI and Interval International Membership, How to Get Rid of a Timeshare Without Ruining Credit. The fight over who will operate and manage the historic and publicly funded Sunset Lounge in West Palm Beach landed in a courtroom and a trial Thursday. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are as essential for the working of basic functionalities of the website. We checked our membership purchase agreement Article #10 says that the Developer is responsible for all insurance to cover full and partial damages. Article 99.- The purpose of rehabilitation is to reinstate the person sentenced in civil rights, NEVER again, I feel sorry for the people who end up falling for the Royal Elite Timeshare trap. Beware! We are seeking an immediate cancellation of our membership, and an immediate refund of all monies paid, for the following reasons: I attended their vacation ownership presentation and also bought in to the sales pitch of the sales agent . I understand that my permission described overrides my listing on any state or federal Do Not Call list and any prior listing on the Do Not Call lists of our partners. When I pressured them about a guarantee regarding the quality of the room and services they completely balked. I got a kick out of the Bilingual such & such agency for consumer complaints that was staffed by Spanish-only speaking staffers; not too helpful given my pidgin Spanish. You can also try to sell your timeshare on your own. http://www.timesharescam.com/, You know what they say: "If it sounds too good to be true, it probably is" My husband and I were scammed in Cancun with a Royal Elite Timeshare last August. We did not buy the all-inclusive. Has anyone asked for a review and gotten their contract cancelled? Our primary problems are: How To Get Out of a Timeshare with Grandview Las Vegas? Or tell them to hold on for a minute and use a cell phone to call your accountant or tax-professional. Share this info with your general attorney, the Federal Trade Commsision, the Consulate of Canada and USA in Cancn as well as any government agency that you believe might be interested in putting pressure in the Mexican Government to stop these companies from scamming more honest people. The second was - they would keep our deposit as the activation fee and gives us 20 extra corporate weeks and a paid membership for two years with Ice Gallery, which is suppose to be worth thousands according to them. May 22, 2010 @ 12:56 PM). Me and my mom were mislead and not they said our membership cancellation is not valid. But they lied about everything. Please contact me if anyone is able to find a better way to deal with these criminals. Our original contract told us that we could use those or any other Sunset property at any time. 77500. Lie #3. items we already possessed in the terms of the contract e originally had. Sunset World Resorts & Vacation Experiences - Scam and fraud! After coming home and investigating some more, I feel lucky to have gotten away from them alive. In the event that something in the arrangement is not exactly right, explore what the genuine arrangement is to determine if its truly advantageous for you. Instead of waiting around thinking the solution will present itself to you. Despite the fact that they practice things like this, it is feasible to discover a reputable timeshare release business with a track record of success in freeing consumers from their contracts. We attempted on a number of occasions to work out the issues with Sunset and their only solution was 1) either to continue to pay on the fraudulent contract or 2) to accept a contract cancellation with no refund of our monies already paid to Sunset (neither of those options were acceptable). I acknowledge that this consent may only be revoked by email notification to info@mytimeshareexitreviews.com. Has anyone been affected by them via a lawsuit or credit ding? However, you may still be able to get out of your contract by exercising your rights as a consumer. XChange is a subscription-based clearinghouse of state court information. Never spoke to them before. We are tying to cancel our membership too but they said that it is not valid. Patients made into prostitutes and sex slaves, bilking insurance companies out of millions Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report Ripoff Report Investigates! I almost got scammed myself. This category only includes cookies that ensures basic functionalities and security features of the website. We recommend you contact your timeshare developer directly and ask them to help you get out of your contract. Just sick to think that they get you right at the airport wanting you to come the very next day because they know if they can get you to sign that day that you will more than likely not read the pile of documents before your vacation is over. There have been a few lawsuits Sunset Group has been involved in. It is sooo frustrating to know that business like these continue to exist and rob others of their hard earned money. I also almost got scam by Sunset World too . I agreed, but we agreed that if things got too far out of control we would walk out and just pay for the rental which was through hertz and eat the rental cost. Be sure to document everything and consult an attorney if you have any questions along the way. If something in the agreement doesnt seem right, take some time to investigate what the true deal is and if its actually beneficial for you. This website uses cookies to improve your experience while you navigate through the website. You mean to tell me that I was suppose to sit in my hotel room reading documents during my vacation. Please read and let me know what you think. While its not easy to find information on how to get out of a Sunset Group timeshare, it is possible, and you have options. Scammers will utilize double dealing, or bogus notions, to attempt to take your own data or hard-made money. Some people have been successful using this method. We were sucked in by their promise to get us a balcony for an inside cabin rate. The first thing you need to watch out for is the timeshare sales pitch. Ask to use the internet to download the real form from the IRS. Sunset Group, also called Sunset Hotel Group and Sunset World is a hotel management company that operates around the world. It's a lie. you paid 22 275, how many weeks and were you non the platimun plan? While Sunset continues to argue their case to illegally keep our money during negotiations with PROFECO, we are continuing to present justification to prove our point of Sunset's failure to uphold the terms of our contract (clauses 12, 13 and 14) and the fraudulent means they have taken to maintain this position. Basically, we gave them $99 cash, and then rented the car for 1 week, and they would give us a form to cover the rental at the end of the tour. Same thing happened to us. I wanted to share this with anyone that might be planning a vacation to Cancun because I do not want you to be a victim as well. Do not allow yourself to be cheated by companies that have not yet succeeded in helping their clients break free from timeshare captivity. We use cookies to give you the best experience possible. Sunset Group refuses to comply with Mexican law and refund my money, in January 2023 I stayed at one of their resorts (Ocean Spa Resort, Cancun) as part of our vacation deal we had to go to a sales presentation at one of their nicer resorts. Sunset Group, Customer Service Center - csc@sunset.com.mx. The clients are referred to a rental company that charges them a listing fee to market the property and does not rent any weeks. At the bottom of our most recent maintenance invoice (doubled for updating property) purposes, there is a statement: "would you like to stop paying maintenance fees? Its very important to google the company and read reviews about them especially if you put out big money . We are Americas #1 Timeshare Exit Resource and we prioritize timeshare owners. Search Close. Just a thought. When I got home, I wasn't satisfied with their reviews and some clauses in the information packet, I quickly called the number given to me for early termination & membership cancellation.I made hundreds of call for 3-4 days to both USA &outside the country numbers before I was able to get through and was finally able to express my concern to one of their top managers & request to cancel via phone as directed by the sales /tour officer. Have you been able to get any resolution? Any updates on this? If youre thinking about purchasing a Sunset Group timeshare, we recommend you do your due diligence in researching their reputation. However, we were unable to discover anything online relating to pending litigation against Sunset Group. Now that my husband has passed away & I had a stroke, I cannot use & pay the fees! Discover Riviera Maya Reservations for Non-Members Resort Select a Resort Check-In Mar02 Check-Out Mar04 Adults 02 Children 00 Member Promotions Sunset World Resorts & Vacation Experiences - TimeShare rip off giants! The first offer to purchase was around 68 thousand dollars. How To Cancel Royal Holiday Club Timeshare? Of course after trying for almost 2 years, we have been constantly been given the " not interested at this time" respond. And after that, the sales agent called me and he said that their legal department will not issue a refund so I need to keep the contract. You can learn more by looking up Promotoria Sunset Group Timeshare Owners Lawsuit online. Cancel Timeshare Mortgage and Maintenance Fee? 2. We couldn't extend a stay (at our cost) ouside of the proscribed 7 days. Not the case at all, they worked and worked on prices and packages for hours continuously offering more alcoholic beverages along the way. Always do your own due diligence and research any company youre considering doing business with.