endobj Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. Where do I select Mobile Ticket delivery? Do I need to be logged in to see 'My Events' and if so how do I know? I am having trouble logging in and cannot retrieve my password using the forgotten password facility? You will get an error message if you enter the Voucher ID incorrectly. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. The example above is for an adult barcode. Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. Change of mind is not an approved reason. When can I request a refund if I have purchased Refundable tickets? If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. Ticketek Gift Vouchers are automatically activated 24 hours after purchase, so you need to wait 24 hours after purchase to redeem your Voucher. No. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. For more detailed instructions on reserving a seat, please see our help page here. If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. Is there anything special I need to do when I get to the venue to scan my mobile? As seating arrangements may change without notice, the Venue Maps should be used as a guide only. Change My Location If you do not receive your club of support pack please contact the club directly. Tickets will be available to purchase, once onsale, through Ticketek. . The email account that the message has been sent to is full. This is an extra security feature giving you the fairest access to tickets by helping us prevent automated and unethical ticket selection and purchase activity, Make sure your selections are correct and then hit the Next button. Please be aware your membership number will never change throughout your years of membership. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. Tour dates Ticketek is selling for the following venues only. As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. How will I know when my content is personalised? What are the terms of General Admission (GA)? A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. Their barcode will then be on their homepage. View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html The transaction limit is 10 at both Marvel Stadium and the MCG. Note that Mobile Ticket delivery may not be available for every event. Restricted view refers to seats that have restricted viewing of the stage or event. Please note that there will be large wait times on the phone when dining tickets go on sale. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? I am traveling the country and have a New Zealand address but my billing address is overseas. As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. Some events may have a Family ticket which includes 1 Adult and 1 Junior. If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. 3 0 obj Check your billing and account details. If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. 4. You may also wish to consider taking out a relevant insurance policy to . Can I forward my Mobile Ticket to a friend? You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. Once you have logged in, update your information. If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. Refunds must be requested no more than 60 days after the event date. This is the default selection and lets the website choose the tickets which are currently the best available in any price category. On some occasions seats are released closer to the event. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! You may be required to submit to a search of your person and/or possessions before entering the event. Staff are amazing under the circumstances," a third said. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided . Will mobile tickets be removed from the Ticket Wallet after an event? Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. If it's unclear what a Family ticket consists of on your event page please submit a request and we'll get back to you. Will the event be reserved seating or general admission. Can I sell tickets using online auction sites like eBay? We also regularly monitor our ticketing system for suspicious transactions. As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 Will I be notified of event / gate changes? chevron_left. Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. All tickets purchased from Ticketek can be listed on Marketplace including Child/Junior and Concession. When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting. The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. Ticketek will use reasonable efforts to notify you of such action. To add your ticket to Passbook, simply open the ticket and tap Share and Save to open the Add to Passbook feature. Yes, it will. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. All rights reserved. To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. How do I redeem my Ticketek Gift Voucher? You are responsible for knowing the contact details of all attendees in your group. Tickets purchased to General Admission events cannot be refunded should they be lost. Invitee B purchases the two seats they were assigned at step (b). A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). If you don't opt-in during purchase, you can also opt in to Friend Spotter at a later date by using the 'Share and Save' button on your mobile tickets. Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. Juniors aged 7-14 years are entitled to purchase a junior ticket. When tickets are no longer available the event will be displayed as Allocation Exhausted.". Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. Can event notifications and location services be turned off from the Ticketek app? Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. Select an event category type from the Genre drop-down menu and click 'GO'. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. How long are my friends seats placed on hold? For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. Sign In Join today Please note: AFL House is currently closed to the public. To opt in, you simply need to authorise Ticketek to access your Facebook friend details and agree to share your seat details with your friends. We recommend you choose Ticketek's ezyTicket (where available) or Venue/Pre-Paid Collection Outlet. You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. General Admission (GA) is an unreserved section/event where seating is not reserved for you. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. The Payment Form will display detailed information on your ticket purchase. Guest passes are subject to availability, and information on guest pass availability can be found on our website here. Guest passes can be purchased through Ticketek (MCG) and Ticketmaster (Marvel Stadium). 2 0 obj If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. No, there will not be a priority system in place for AFL Members dining in 2023. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Sign In is displayed at the top of the 'My Events' section. Methods of collection and/or delivery will be available when choosing your collection/delivery details. Tap the trash can at the top right of the event pass to shred the event pass. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. What if I need accessible seating? Replacement cards cost $10. For example, if the ticket limit for an event is ten tickets then you could buy two and reserve eight, buy four and reserve six and so on. 4 0 obj Invitee B starts purchasing two seats from hold. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. You must allow adequate time for collection or delivery of tickets. Refer to specific details at each venue regarding accessing the stadium/park. If you purchased online or through our call centre please contact Customer Service for further assistance. I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? Concession and Children's ticket entitlements vary from event to event. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Don't worry! Sell tickets directly from your Ticketek Account. Ticketek routinely mismanages ticket processing which should be simple. There are no guarantees. What happens if I forget my phone or my battery dies at the venue? Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. If magnified, the display may be blurry. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. iPad, tablet PC, laptop) to gain entry to an event? Don't forget to bring your ezyTicket to the event. You are required to present your credit/debit card and photo I.D. To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. stream I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? % Why can my friends (invitees) only purchase the held tickets one at a time? What happens if my tickets do not arrive in time? From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. How do I gain entry to the venue using Passbook? Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Children aged 0-6 do not require a ticket, however, they must not occupy a seat. You now have the option to have your sign in details remembered for your next visit. Where do I redeem my Ticketek Gift Voucher? Invitee A starts purchasing two seats from hold. AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. The email account that the message has been sent to is closed. Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. Where can I find my AFL Membership number? Requesting a password reset during the on-sale will use your time limit. All rights reserved. Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. Don't worry though, until you finalise your purchase the value will remain on your voucher. Can I buy tickets if I am based overseas? There are three delivery options: Note that for general admission events, tickets can not be replaced. Can I request a refund if I change my mind about attending the event? This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. details of the event including: name, date, time and venue. Visit the Ticketek Groups page for more information. I've been invited to purchase held seats by my friend, how many seats can I purchase? My AFL Membership card has not yet arrived, what should I do? Can I use a device larger than a mobile phone (e.g. Are Refundable tickets available through Ticketek Marketplace? Can held seats be purchased through any other channels? This is so we can show you upcoming events in your vicinity. After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. Held seats are sold on a first-in basis. Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. No, the credit card pre-fill feature simply gives you the option to save your card details. How long are Ticketek Gift Vouchers valid for? These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. When purchasing tickets for a particular event you may be limited to a specified number of tickets. Log into your My Ticketek account and make sure all the details are correct. Find out more about. https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 No, you can continue to use your mobile ticket. Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. How do I unsubscribe from My Ticketek emails? Will I be required to pay to reserve a seat? The original expiry date still applies to any balance remaining on your voucher. Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the Site). If you have hard copy Ticketek Gift Voucher, the expiry date is listed on your voucher. The mobile number provided will be sent your mobile ticket/s 8. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Ticketek will only mail tickets to the residential address of the credit/debit card holder. Can I delete the details of my saved credit or debit card? How can I get Ticketek to sell tickets to my event? Please try again, or try reducing the number of tickets you have selected. You can select a quantity of tickets in more than one price type e.g Adult, Child etc. Who is entitled to a concession or child ticket? - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. How do I purchase a Ticketek Gift Voucher? No, only Mobile Tickets can be added into your Passbook. What are the terms of concession tickets? Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. When you are purchasing multiple Mobile Tickets, you can opt to have them all sent to your phone or have each ticket sent to a separate mobile number. https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. All members will have access to buy at the same time. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. Can I still access the full site on my phone if I need to? There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. Ticketek may charge a reasonable fee for the replacement of tickets. Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. If an event is cancelled or postponed you will need to contact Ticketek for a refund. Request details from Ticketek when booking your ticket. Choose the best delivery option that suits you. Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. Ticketek Terms and Conditions of Sale. If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. We liaise closely with event organisers on matters related to ticket scalping. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. These tickets will be cancelled and reissued in the name of the new ticket owner. What is the policy regarding juniors accessing tickets at the MCG and Marvel Stadium? Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office. An invitee purchasing seats can select up to the maximum seats currently remaining for the group. The term including when used in these Terms and Conditions is not a term of limitation. The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. Once a ticket is added to Passbook, you can the drag back of the event pass to initiate a manual update of details. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. How do I find out the expiry date of my Ticketek Gift Voucher? xYmo Z)y"=H}=@0JrJHqvkKpp]I&dqEYlS/wGOG,<>zgW;-)Pk=#SY3%nMHqB6PrBYTJgRUe;>y2<5LKc?\e.f To purchase more than one set of tickets to multiple events, click on the. Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. How do I check the balance of my Gift Voucher? For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. When attending the event ensure you can present your card on request. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. How can I find AFL Membership on a match day? Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. We recommend that you confirm with your venue whether they have an existing ticketing agreement. Ticketek's Group Bookingscan help you plan your next excursion.
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