alight customer care representative job description

A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. They inform them about products and services, answer their questions and resolve their issues. As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Lensa, Inc. - Lensa is a job search engine. Position: Alight Alumni Customer Care Representative I Job Description This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Our story starts with a simple universal truth: Every business is a people business. About Alight Solutions Alight is a leading cloud-based human capital technology and services. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. To deliver on this purpose, we do things differently. Esto te describe? Join our team. * Call Center and Hospitality experience preferred. Customer Care Representative - with Growth Opportunities at Alight today! Benefits start on your first day of employment, Programs & activities that give back to our. Our people are our greatest assets at Alight Solutions because People Matter! Alight Easy 1-Click Apply. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. We strive for Excellence Every Day by collaborating with our clients and colleagues. You can also receive alerts via instant message. |, Route Manager Trainee (Entry Level & Experienced Hire), Assistant Manager, Merchandising - Colonial Plaza, Customer Care Representative - Open to Alight Alumni Only You're able to quickly input and retrieve data while working with the customer on the telephone. Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow. You will be notified during the hiring process which checks are required by the position. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. View Job description, benefits and responsibilities. Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either New York Equal Pay for Equal Work Act Statement. Our Promise Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. You have reached your maximum number of active job alerts. This role requires that qualified candidates must reside in one of the following states: The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . You will be notified during the hiring process which checks are required by the position. Pros. Find the best jobs in the US, apply in 1 click and get a job today! Every colleague shapes how Alight can become better, stronger and brighter together. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. Meet Alight Customer Care Watch on Why Alight? Location: San Juan, Puerto Rico. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. We strive for Excellence Every Day by collaborating with our clients and colleagues. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. Get hired today! Cons The mission of our customer care teams exemplifies the need for humanunderstanding. There is no travel required for this position. It's why we're so driven to connect passion with purpose. * Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. We want towelcome you to learn more aboutAlight and our Customer Care team. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. This training will take place during the first 5-weeks of your employment, and the hours are full time. * Excellent communication & collaboration skills with strong ability to empathize with customers At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. 2023 Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. This program provides you with the foundation you need to lead to a path of success. We reward continuous improvement and encourage you to own your own development. Get the latest news and information. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. This position supports Alight s benefits administration and HR BPO platform businesses. Qualifications for a job description may include education, certification, and experience. At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Alight is committed to the continued development of our colleagues. Disabled Person, Inc. Alight Solutions San Juan is looking for real people, who are passionate about customer care. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Benefits start on your first day of employment, Programs & activities that give back to our. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. A 401k plan that includes a corporate match. Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. This is a 6 months project and we offer Full Time Shifts (Rotating). Visit the company website to obtain information on the company and review the job description prior to your interview. The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . Our people are our greatest assets at Alight Solutions because People Matter! Visit investor site Looking for an Alight office? This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Disabled Person, Inc. This is a 6 months project and we offer Full Time Shifts (Rotating). Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. We recognize the importance of a work life balance. As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Full-time $12.50 an hour. * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. Career Development & Growth: We provide ongoing training, coaching and development. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. Alight Solutions offers a promising . 2023 Snagajob.com, Inc. All rights reserved. . Know Your Worth. Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. Type: Full Time Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. We are forthright and genuine when we speak. * Bilingual (English/Spanish) is a plus * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. Travel Reporting Relationships Si es as, entonces ReedGroup es para ti! to demonstrate your interest in the role. These teams are a critical component of Alights health care,retirement and HR-delivery services. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Get a free, personalized salary estimate based on today's job market. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. You will be notified during the hiring process which checks are required by the position. You will be notified during the hiring process which checks are required by the position. These teams are a critical component of Alights health care,retirement and HR-delivery services. 88 followers . Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience. Valoras trabajar con compaeros comprometidos y lderes amables que les importa el bienestar de sus empleados y clientes. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. Our story. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. Full Time Find out if you meet the requirements! * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. Job Description: JOB SUMMARY Alight Solutions San Juan is looking for real people, who are passionate about customer care. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. We are not an agent or representative of any employer. View this and more full-time & part-time jobs in Miami, FL on Snagajob. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! They answer inquiries by phone, e-mail, web chat, or social media. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Quick Apply. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. Find out if you meet the requirements! Full Job Description. Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Learn how this feature works. At Alight, we connect passion with purpose. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Our story starts with a simple universal truth: Every business is a people business. Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $28,700/year (for full time employees) and the estimated maximum base salary for this role of $64,100/year (for full time employees). We promote healthy lifestyles and flexible work arrangements for our employees. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Want to receive job alerts for similar jobs? Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Si es as , entonces ReedGroup es para ti! View Job description, benefits and responsibilities. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. * Use productivity and quality data & metrics to achieve superior customer service results This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. I was responsible for keeping up to date with daily schedules and routines and managed all of . The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. * Express yourself in an open and honest manner At Alight, we believe a company's success starts with its people. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . Benefits . Apply online instantly. Help make it more accurate by adding yours. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. As a Customer Care Representative, you will report to a Customer Care Team Leader By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. Explore open roles at Alight. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. From company leaders to our newest colleagues, we all play a role in bringing our values to life. A Customer Service Representative also handles concerns, complaints, or other issues. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. Take the first step today by joining our talent community. Get hired today! * Create and update employee files in database, as authorized. Apply for Sr. READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. See our awards. Job Details. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. Customer Care Representative Human Resources. Alight also offers a comprehensive benefits package. We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. Our story starts with a simple universal truth: Every business is a people business. Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments.

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