Meeting Chairwoman: *Ako mo make sa meeting link, then mag hinay hinay ug sud ang tanan first of mo, sud sa meeting Si Ania, then sunod, si Andrea,angeline Niya si bert, hazel ug jeisha mae*, Meeting Chairwoman Mae Ann: If we are all here, lets get started for virtual meeting. It can be a vicious circle that can give anyone a horrible headache., Meeting times for this group would be every Monday and Wednesday from 5:30 PM to 7:30 PM. This exercise will give you experience staying calm and dealing with difficult personalities. Knowledge of the situation is the firm foundation upon which your roleplay will be built. Like most skills, your ability to negotiate improves with practice. Write the negotiation tactics your company uses on several slips of paper, and hand them to reps playing salesperson.. BK: Xiao Chee, I would like to apologise on behalf of Johnny for not being able to attend this meeting due to sickness. Description. BK: Sorry to interrupt, I disagree with you, Ke Nee. Read world-renowned marketing content to help grow your audience, Read best practices and examples of how to sell smarter, Read expert tips on how to build a customer-first organization, Read tips and tutorials on how to build better websites, Get the latest business and tech news in five minutes or less, Learn everything you need to know about HubSpot and our products, Stay on top of the latest marketing trends and tips, Join us as we brainstorm new business ideas based on current market trends. Before we end this meeting, is there This may be hiring the right candidate through a careful interview process. On separate slips of paper, write down possible prospect responses, including anger, dismay, and thankfulness. According to the agenda, the purpose of this meeting today is to decide on 3 matters. Free and premium plans, Content management software. Can I ask why it isnt wo , The Salesperson: I understand that this is frustrating; I wouldnt want something to arrive faulty. XC: Great. That means youll need three colleagues to depict those three members. We began the meeting by approving the changes in our sales reporting system discussed on May 30th. houses. Be confident in your skills, know that you prepared as much as you can, and navigate the scenario as it happens. Human resource Manager, what do think about that? The Prospect: I ordered this blender in the mail the other day, and it doesnt work. help to improve the cheque machine to deposit the cheque immediately. Therefore, develop a new program can help our will process the cheque and deposit the money immediately without waiting for 3 working days. We should be providing the same sort of knowledge on our rural customers to our sales staff there. The time span needed to complete an online survey project is shorter as compare You can adapt it to meet your individual needs. are better than domestic country, if we install new machine will become more productive, faster XC: Alright. Whether that's a presentation template, resume, web template, or something else - you'll never increase your costs. Extreme sales negotiation Scenario: practice dealing with extreme situations. I have a good understanding of how your service will meet my goals. Please send my regards to him. Imagine that youre interviewing a pool of candidates for an important role. that covers for this item. *All Individual plans include a 7-day free trial for new customers; then chosen plan price applies. The main goal of using this script is to forge a relationship with prospects. Anyone else? you to please join me in welcoming Ms. Ania Uy, our Sales Vice President. The main function of this program can My students found this activity to be informative. Then Ill approve and sign them as an accurate record. These meetings will keep the executive team all on the same page while also allowing the employees to feel that they have a time in which their concerns and problems will be heard and also resolved. meeting. Our rates are [insert business specific costs], and we bill on a monthly basis. Negotiating a Raise. There are eight types of role-play scripts: Discovery Elevator pitch Remote selling Product demo Objection handling Negotiation Competition Customer storytelling You can decide what's most relevant, but you definitely want to cover objections. Consider real-world situations where roleplay could help: Role play scenarios are almost limitless. First, establish context. 3069 uses. But you know that they buy from a competitor with lower prices. In that case, you may be asked to participate in a scenario where your negotiation skills are put to the test with a difficult customer. Write down the most extreme negotiating situations youve ever experienced (tight deadline, massive deal, legal complications, and so forth) on pieces of paper. This product pairs well with the Business Meeting Etiquette Gallery Walk. So, Khe Ai, can you specialist are able to identify the problem and fix it effectively and efficiently because they will [1928. A daily dose of irreverent and informative takes on business & tech news, Turn marketing strategies into step-by-step processes designed for success, Explore what it takes to be a creative business owner or side-hustler, Listen to the world's most downloaded B2B sales podcast, Get productivity tips and business hacks to design your dream career, Free ebooks, tools, and templates to help you grow, Learn the latest business trends from leading experts with HubSpot Academy, All of HubSpot's marketing, sales CRM, customer service, CMS, and operations software on one platform. By day, I enjoy my career in corporate finance, using data and analysis to make decisions. In this example scenario a prospect is searching for a specific type of computer hard drive, while most customers just say that they want a hard drive with no specific expectations. Then, have the reps discuss what they would do differently next time. Right. Ke Nee? Now we come to the question of ways of introduction. Jack Peterson: Would you like to add anything, Jennifer? interview as our research method, develop a new programme instead of a new machines and trial It needs to have a USB 3 connection and Im hoping for one thats portable since I spend a lot of time traveling., The Salesperson: Thank you for giving me your specific needs! confirm our decision based on the majority. Encourage some prospects to ask for discounts, and have your reps role play how they would respond in real time. In essence, youre building a study guide to prepare for the event. The Salesperson: So, those are the terms of our deal. reliable for the data analysis. Learn English for business, English for work, learn business English vocabulary, and english for business communication. Every salesperson will experience stalled deals. The Salesperson: Understandable! Then, they ask questions that are meant to have you convince them youre the right decision. The Salesperson: Hi there! Ok. Now, lets move on to the next item. Jennifer Miles: I must admit I never thought about rural sales that way before. This product contains 3 PDFs: Staff Meeting Script, Staff Meeting Agenda, Staff Meeting Scenario Cards. From the considered response to always making the first offer, there are hundreds of negotiation strategies out there. That includes all of the features youll need to address [insert client pain points]., The Prospect: Given that were such a small company, that is a bit out of our budget range. Organize them into new pairs and have them run through the exercise again. Of course, youll be yourself. List each persons name and role in the roleplay. Could you repeat that, please? Jack has kindly agreed to give us a report on this matter. It may seem intimidating, but theres nothing to fear. Business Communications Course Supplement (Activities + Projects). The prospect should do a bit of research and come up with a higher-level question that is not commonly asked. The person playing the prospect then gives their feedback. Write down a variety of situations in which you would need to break up with a prospect. After your presentation, Im really feeling that you have the best option to meet my needs and Id prefer not to go elsewhere. about the new service. Role playing prospect breakups is a crucial part of sales training and one that, if handled correctly, can win you more business in the future. Identify the top negotiation tactics your company uses, and run through each until reps are comfortable. working and all of the machines are monitored and checked regularly by our professional During interview, it can provide First of all, Id like. Sorry for interrupting but I disagree with you, Boon Kai. The leader, reporter, timekeeper, and participant are four basic roles any effective meeting should have. for Project X and the project is expected to be complete on this September. Meeting Chairman: If we are all here, let's get started. The Salesperson: Our standard pricing for [insert product, service] is [insert pricing]. Getting ready for an interview? When invited for an interview, do research and see if theres information online about whether the interview will involve role-play. If youre prepared for tough conversations, youre less likely to fall onto the defensive. Assign roles to the roleplay team to ensure each of these outcomes is raised and rehearsed. Is there anything we can do to make it work?, The Salesperson: Our price points arent able to change much; which specific tool do you need?, The Prospect: We will make the most use out of [insert commonly used tool]. XC: Yes, youre right. Cancel any time. Project A should be start on August not on September. Start using it now to succeed in 2023! also will easy for us to collect the data. XC: Great. Some negotiators will reward their partners kindness in the last round with kindness in this round, while others will use this round to take revenge on a hostile or difficult partner. I dont think our product is the best fit for that specific situation, but maybe you have other pain points that relate more to what we have to offer?, The Prospect: No, thats our only need you dont have any other options?, The Salesperson: Unfortunately not, Im sorry that we wont be able to help you overcome that challenge. When interviewing for a sales job, you may be asked to participate in role-playing exercises that involve various scenarios you may be involved in as a sales rep. Please note that you can adapt the scenario to more closely fit the products and services offered by your business. Pre-made digital activities. The way I see things, we need to return to our rural base by developing an advertising campaign to focus on their particular needs. I can definitely help you out here. I believe that our IT You can adapt this to meet your needs. Never miss out on learning about the next big thing. WF: I think 3 months of trial period will be sufficient. KA: I agree with you. If there is nothing else, lets proceed to our special business today, about, inform that the entire executive that salary will be increase in order to encourages the staffs. ], The Prospect: Well my specific problem is [insert pain point]. We will Free and premium plans, Sales CRM software. Jack Peterson: Well, let me begin with this Power Point presentation (Jack presents his report). Grab a few friends or co-workers and show them how to start a roleplay that prepares you perfectly. Begin the meeting with introductions with special attention paid to newcomers. I know there are similar products on the market, but what sets ours apart is that [insert value proposition]. role play, ask the groups to take five minutes to talk about what happened during the role play from the perspective of the CLO/facilitator (self-assessment), the stakeholder meeting participants (personal satisfaction with the interaction, sense of engagement), and the observer (objective assessment using the Role Play Observation Checklist). And they serve two key purposes: By planning for any outcome in a conversation, you can tailor a message to cover each eventuality. Once one objection has been overcome, immediately throw out another until the rep's five- or 10-minute time in the hot seat is complete. Have you all received a copy of the The rest of the group acts as the prospects and take turns hurling common objections at the rep. This is because that the online survey can reduce the set-up and Ania Uy: Thank you for having me, Im looking forward to todays meeting. Here are some tips for how to approach sales role-play during an interview. answer and it can be done at any time, 7 days 24 hours available. Shall we convene the meeting? Refer to the agenda from time to time during the meeting to keep the discussion on track. The flat rate model is impossible to match so that your costs never increase while preparing for the future. How can I help you today?, The Prospect: Hi! I edit on a desktop. However, respondents can answer online survey by using Business English Dialogues for Dynamic Discussions Discussions in meetings and around the office are a major part of any working day. If you don't mind, I'd like to skip item 1 and move on to item 2: Sales improvement in rural market areas. (And dont read the guidelines below, or you wont be able to play.). For example, your role play may be one company negotiating with another company with several representatives from each company participating in the mock meeting. Online survey is easy to use for respondents and surveyors. Did the prospect feel the salesperson was too pushy? new program and apply it to the existing cheque machine. Khe Ai, please take note of that and amend for the changes. Thats okay! WF: Xiao Chee, I found out that there is an error in item no.6. A good idea is to use a PowerPoint slide deck. Boon Kai, Khe Ai? XC: Im sorry, Khe Ai but I disagree with you about this because the existing machines are still If you dont mind, Id like to skip item 1 and move on to item 2: Sales improvement in selling. I went over speaking skills first and then held a discussion afterwards. Employers use this model because they want to see your skills in action, not to back you into a corner. Employee is initially mapped to: Holding these monthly meetings will reassure us and help me maintain a healthy, effective and productive office, which in-turn saves the company cost of overtime fees and cost of time and poorly produced work., Meeting via IM can tend to be difficult, but it is the only realistic approach since we all live in different areas, Again, I apologize for the inconvenience, and I hope to hear from you soon to reschedule our meeting., Tapescript Role Play in Business Meetings, Tapescript Role Play in Business Meetings. Wei Foong and Boon Kai, both of you are in charge of the research Trial period will give the customers better understanding about what is the function of our This enables you to present your case from a position of easy strength. WF: Xiao Chee, I found out that there is an error in item no. In many cases, this is a trial-and-error process. By starting off slow and simple, you and your team will be ready to roleplay high-stakes scenarios. DR Jenni Ibrahim v S Pakianathan, [1986] 2 MLJ 154, TAN SRI DATO Vincent TAN CHEE Yioun v HAJI Hasan BIN HA, Tutorial Questions Negligence UUUP1113 and UUUK2093, Hirani v Hirani (1983) 4 FLR 232, (1983) 4 FLR 232, LAW611 Group Assignment 2 March- August 2022, Cassidy v. Daily Mirror Newspapers, Limited. presence at the selected branches to guide the customers. Its crucial to be aware of and prepared for your personal negotiation shortcomings. WF: I agree with your point of view, Khe Ai. Rural customers need special help to feel more valued. While it is a bit of a quick turnaround, I think we can make it happen. Try another search, and we'll give it our best shot. After an agreement is reached or you reach a standstill debrief. You can use this with your students as an in class activity after completing the presentation, there is also a reading activity for this lesson. Write down one personal area for improvement related to negotiating. anytime. Feel free to reach out to me on my website. Key members of your team may also play their real-world roles. English as a Second Language (ESL) Expert, Business Meetings in English: Role Play and Quiz for ESL Students, Phrases for Performing Well in Business Meetings, Farming and Agriculture Vocabulary for ESL Students, Introducing Phrasal Verbs to ESL Students, Useful English Phrases for Running a Business Meeting, Parent Role in Education is Critical for Academic Success, Popular Cliches Explained for ESL Students, M.A., Music Performance, Cologne University of Music, B.A., Vocal Performance, Eastman School of Music. BK: Yes. In college, I studied Accounting and Finance but continue to scratch my creative itch with my work for Envato Tuts+ and other clients. with customer and we can easily meet our customers expectation and requirement. Explain how roleplaying is more than just a theory. Share. I suggest we go round the table first to get all of your input. (You can play multiple times so each team member has a turn as the salesperson.). To help with adoption, begin with an easy example. have internet access. Jack Peterson: Before I begin the report, I'd like to get some ideas from you all. XC: Well done. I've got some suggestions for improving our teamwork. XC: First of all, is everyone here? Level: Pre-intermediate (A2-B1) Type of English: Business English. So, they cannot respond to the online questionnaires. We will choose to have a trial period for the new developed programme then. BK: Xiao Chee, I would like to apologise on behalf of Johnny for not being able to attend this From here the role-play simulation will begin. You can grab mockup templates that'll assist you while you practice scenarios. Although it's important to talk about what you sell, some reps make the mistake of talking about it too much. The Two Dollar Game requires a moderator and at least six players, so ask your sales manager or another member of your team to lead it. Just for further information, how much storage are you looking for? The meeting is closed. We have a fairly large list of clients, around 300, so we need enough [insert specific need here] to provide them with what they need on a weekly basis. Jack Peterson is the Southwest Area Sales Vice President. Customer service role play to encourage speaking in English and to understand the problems of business. While all the scenarios listed above are good for practice among your team members, its also possible that youll be asked to participate in various role play scenarios during an interview. You can adapt the script to meet your business needs. We have ended our discussion, let me summarise. XC: Excuse me. Once the prospect feels satisfied with the response, the group can debrief and discuss how well they think the question was answered based on the prospect's level of knowledge. Focus on shortcomings and errors and learn to overcome them. The salesperson becomes the prospect, and the prospect becomes the salesperson. Mae ann: Welcome Ms. Angeline, all right before well start our meeting Is everyone around? How does Friday in two weeks time sound to everyone? Jack Peterson: Thank you for having me, I'm looking forward to today's meeting. Learn more about how to take feedback (and give it!) Thank you for the information . This enables you to present your case from a position of easy strength. As you can see, we are developing new methods to reach out to our rural customers. Many business interactions are complex, with an array of possible results. XC: I strongly agree with you, Boon Kai. Download the worksheet (14.5 Kb, 705 downloads) existing cheque deposit machines about 1 to 2 days. Planning a sales call on a potential client? The more practice you have, the better your chances of crafting a mutually beneficial deal. Finally, youll need to develop your responses. So, if there is nothing else we need to discuss, let's move on to today's agenda. KN: Ya, boon kai, I agree with you. Let me just summarize the main points of the last meeting. Margaret Simmons: May I also introduce my assistant, Bob Hamp. KN: Yes, Xiao Chee. All: Good morning. Learn more about kicking off conversation with this tutorial: Seldom will a first attempt at role playing scenarios be completely successful. Im going to buy a [insert product your business has], and Im close to a decision, but Im also considering [insert competitors product]. Chapter 11 Role Play: The Case for Expatriate Training After you plan and practice the following role play, perform it for the class. the first item on the agenda. (This role play is designed for two participants -- one salesperson and one prospect. 1. new programme might reduce the speed and function of the cheque deposit machine. No matter what type of template you need for your roleplay, Elements has you covered. This new program is more secure and more The new machine comes with better software and hardware University of San Jose - Recoletos Main Campus - Magallanes St., Cebu City. Thats a good news for us. Firstly, the bank will require the cheque issuer to fill in the branches. Wed really like to do business with you.. It helps you become (and appear) well-prepared and comfortable. Ask each student read one side of one a role-play card, silently, to his/herself. bank to save more money and I believe that this new program can effectively improve the quality Next, practice the meeting as a role play with other business English students. In addition, if anything happens during the trial period, Mae Ann: Id also like to introduce Ms. Andrea Librando who recently joined our team. However, my budget is around [insert relevant numbers]., The Salesperson: Thats good to know. Reported resources will be reviewed by our team. the customer uses the new programme and our bank might face loss. So Im hoping you can help me come to a decision?, The Salesperson: Sure! KA: Sorry for interrupting. Try to use real numbers your reps have encountered, to give this exercise a realistic feel. Each pair is told they have $2. Trademarks and brands are the property of their respective owners. So this is our second meeting for the CDM They may approach a rep at one business looking to get more information to make a final decision. You may have some very real-life situations that you can role play this way, but shyer students may not talk at all or more aggressive students may dominate the conversation on the . Working through a hypothetical scenario with a team member or coach gives you a low-stakes opportunity to identify your strengths, weaknesses, and stumbling blocks. Mae Ann: Since everyone is around lets get started. XC: Wei Foong, can you tell us the result of your research? John Ruting: I don't quite follow you. My business just recently had a contract end with our supplier for [insert something your business provides] and were hoping to begin a new one within the next few days., The Salesperson:Its good to meet you! A&D Creative Solution. Arranging a meeting. With roleplay, you can work through potential outcomes and tailor your potential responses. On several pieces of paper, write down and distribute the real reason a prospect is stalling (i.e., their budget was slashed, their boss wants a different vendor, or they just dont know how to say , Have each salesperson ask their prospect questions to understand why theyre being evasive. Pass out the scenario cards and put the agenda on the projector. risks that might happen in the future. After you come to an agreement or decide your needs are incompatible, debrief. This negotiation role play scenario is using the negotiation tactic of letting the prospect initiate the negotiation. the machines directly, we will need a large amount of capital to install the new developed In this, Task 1 Analyse and answer questions A by following the IRAC format. It offers great templates that you've already seen in this tutorial that boost your role play scenarios. Negotiations with irrational or demanding buyers may be one of the most challenging situations youll face as a salesperson. Thank you. Shall we convene the meeting? These are critical tasks in business, and they can often be stressful. Many people will be nervous, like those playing roles outside of their usual scope of work. Did the salesperson cave to the prospects request for a discount too quickly? Or it may be in salary negotiations with a current employee. XC: Great. The following role-play model only provides you the basics so be sure to read and understand ALL instructions at . Here's a list of common sales objections you can use to train your reps: It's too expensive. Difficult prospect scenario: practice negotiating with demanding prospects. Normal negotiations are challenging enough. Shall we convene the meeting? KN: It can help us to reduce our budget because the cost of development of a new program is Erin Adkins is instructed to respond (see Role-Play Site Map) in a certain way; some things she will talk about and others not. lower than online survey. You can follow along with the provided script. QUESTION (A) : With reference to the relevant legal provisions and case laws, discuss the legal implication(s) arising in the, Based on the case Adams Funeral Home Case 9 Assume that you are a Family Business Consultant and that you have been hired by the current President Richard (Rick) Adams. Then, give the salesperson and prospect their price/budget. Once negotiations are complete, review what worked and what didnt. Using roleplay, you can factor in every possible outcome in your preparation. If you want a challenge, have the salesperson negotiate with two-plus prospects.). Attach any meetings agendas, meeting minutes, copies of emails, recordings etc. You need to focus on your objectives, your prospects goals, potential landmines, and more. Another way to prepare is to review common sales role-play scenarios, like the ones on this list. Switch roles.