A member of my team has contacted you directly and you are free to contact me directly at Lorraine.brule@regus.com if you would like further clarification on these points. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Questions and answers about starting, owning, and growing a small business only. All DragonPass memberships also include up to 25% off dining discounts with selected airport outlets, including across Australia. For a company as big as Regus to not have a complaints procedure this is appalling. Wow, Hi Jane, but when u need support / CS to talk and solve ur problems its literally non existant. When I tried to cancel, I called my local Regus office at 7545 Irvine Center Drive. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. After several attempts back and forth- the contract doesn't stand and they are going to deduct a higher amount. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Office: The promotion applies to any new Equipped Office contract signed for a minimum of 12 months. I look forward to receiving more information from you. We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. Hi Vladyslav, You have not been charged fees for no reason, you have been charged correctly. They automatically renew your lease without your consent and when u want to leave, they wont return ur deposits. Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. The center itself have no problem and sales are nice before you join. I was using virtual office space. Lorraine Brule All of our services and costs are detailed in the agreement you signed. Im sorry if you felt the need to escalate this. As a member, you join a thriving, collaborative community of like-minded professionals, with opportunities to make new connections wherever your business takes you. It then states that you must provide this written notice at least three months before that end date. It then states that you must provide this written notice at least three months before that end date. Platinum Plus costs about $300 more, but it really wasn't clear why. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Regus flagged this review for containing harmful or illegal content.Read more. Lorraine Brule Global Customer Service at Regus, **BEWARE OF MANY HIDDEN CHARGES ON YOUR INVOICES! In a minute, I`ll illustrate this by showing you what specific actions Hannah took and what result she got (spoiler: she won!). We sent them proof by email confirming that we could use the machines. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Prices are subject to change and will vary depending on the specifically selected products and services. You can join DragonPass without paying for a membership plan and then buy passes before you fly for individual lounges when you need them. From,Hedy GreeneAp. I have included section 2.4 here because what seems to me to be an absurd possibility for Hannah given the blow 3 described above. That exception is made on the understanding that an additional service retainer is payable. These days, DragonPass focuses on annual lounge memberships which are almost identical to Priority Pass. Fully equipped spaces for gatherings of any size. You need to enter CC details for Dragonpass, but not necessarily MyRegus. We have tried speaking to the team at Luton and escalated this to their regional manager Erica but have not had any response. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come. Lorraine Brule If youre after a traditional lounge membership post-COVID, then DragonPass has three options: If you only visit about four participating lounges a year, Classic might be your choice. You need to pay for services you did not request unable to cancel services then treat you with lawyers, freeze bankaccounts Well done regus u are scum, Tip for consumers:stay with regus if u want to lose your money, Hi, https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. I am sorry if you feel this way. Michelle Spire Update: a big thanks to the Luton branch who actually decided to look into my account further. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. We have been complaining for almost 2 months about a heating issue at our office since we moved in. This company is completely disorganized, and crooked. It should also state the reason behind why you want to cancel the membership. Please email me at Lorraine.brule@regus.com with your company name and details. Passes purchased in this way are non-transferable and not changeable. It is just because of the nature of my job. ", and they replied,"Please elaborate the reasoning a bit on why you wanted the contract early terminated. 11-20 people: Full refund in case of cancellation 10 days or more in advance. Please email me at lorraine.brule@regus.com with your company name and details. The reps refuse to escalate blatant misconduct on their part to their management. The same goes for if you run out of free visits on the Classic or Preferential plans, and continue to access lounges yourself. Global Customer Service at Regus. The emails says I have a monthly service contract and states nothing about the auto renew clauses This company scams customers. Today I haven't visited a Regus office in over two years yet the bills keep coming. You can provide notice at any time during your agreement term through your online account (www.myregus.com) and your termination will be immediately confirmed, as long as it's in line with the required notice. Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. THEY DECIDED TO TAKE A RANDOM AMOUNT OF 600 FROM MY BANK ACCOUNT AND IT TOOK ME 10 MONTHS TO GET BACK!, THERE IS ALSO A LARGE FEE WHEN YOU LEAVE THE OFFICE THAT THEY NEVER TELL YOU ABOUT! At this point, we told Regus that we wanted to terminate our lease for the office because we could not use it for the purposes we had specified and was therefore unnecessary for us. They answered us and asked us to show them an email we had sent with the specifications of the machines. We have a team of specialists available 24/7 to help you find the best solution for your business. Access our extensive global network of business lounges, coworking areas, or office spaces. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. *T&Cs apply. So many people saying the same thing. Eventually, Regus members sign a lease, and if you really dive into that contract, you`ll find that it seems pretty one-sided, maybe even unfair, in Regus` favor, of course. A member of our team will get back to you as soon as we have the details. I look forward to receiving more information from you. Man, that would be dirty. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. Head of Customer Services. A centre closure can be a frustrating experience for customers and its something we try to avoid wherever possible. Because if he expected it, why would he sign the contract? Does your user agreement specify proper reasons to cancel? We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. It is also worth checking that our emails are not landing in your spam folder. The complaint has been investigated and resolved to the customers satisfaction. You can start your agreement on any day of the month. You should request your retainer refund online and it will be refunded within 30 days after your agreement end date. Since you have not made the payment for these invoices, you are being charged late payment fees and your account was handed over to our debt collection team. I had an error with their billing department which was 100% their fault. Kind regards, Advice STAY AWAY, Products used:Virtual office Best wishes, An agreement is a formal business commitment; it should be honored and ended online according to its notice period. Best regards, Michelle Spire This is also very unfair as we are paying for an office that we are not using because of the heating. If you would like to cancel your Member Benefits, please enter your email address and we will send you an email immediately with instructions. Services are billed automatically depending on the customers preference. I had expected to be required to pay for 3 months through 2/28/22. However, it is not right for you to post a review anonymously with inappropriate words on this platform without giving us a chance to help you. Membership: 2.3.1. Besides, the facilities provided by you are also impeccable. Today Sandra replied to my messages on both message boards and via email. Paid for parking online and have now received parking ticket from private company. %%EOF You purchased your Virtual Office package online and chose a 6 month term; not a month-to-month agreement as you have stated. I was using the regus for couple years. Please log on to your online account and check that your phone number and email address are correct. Head of Customer Services. Global Customer Service at Regus. Your days must be used within the month they are allocated. i want to cancel they said i cannot. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. Build your presence fast, anywhere in the world. This is a very unprofessional way of handling the situation as this concerns health and safety. As a Community Sales Manager, you'll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. Hi Hongxu, Date of experience: February 19, 2023. Can I change my membership after Ive signed up? The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Are there other similar companies to regus that are less expensive or better? At Regus, the maintenance of our facilities is very important and we can assure you of our highest standards. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. What the heck? Any that you do not require can be opted out through your online account. First month - $650 Copyright 2023 Community Evangelical Church. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Yes, with all coworking and private office bookings, you have unlimited use of the business lounge. Hi Hannah, Im sorry if you felt the need to escalate this. It then states that you must provide this written notice at least three months before that end date. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Hi Latasha, 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream We use cookies to improve your experience and deliver personalised content. I havent been able to identify your account. Regus received the letter and allowed me to cancel my agreement with them! Receptionist only can communicate by email, even for the most important things for your business. Thank you for setting up this process for me. Regus would say that, yes, the payment for July is due [as soon they could possibly get their hands on it]. Though I discontinued using the office after 11/30/21, I have paid for December. GO LITERALLY ANYWHERE ELSE. This is the first time I am ever writing a negative review for any company in my life. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Also, DragonPass retains access to Plaza Premium lounges globally, which were removed from the Priority Pass lounge portfolio from mid-2021. They charged us for three months after we cancelled in August. you pay $100 for membership for your first five months. The offices are comfortable, The office staff are accommodating, always reaching out to help us out. Our account helpdesk also assisted with a late fee; both of these actions show that we do provide good customer service and are here to assist. They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract. 2.3.2. What happens if the MEMBER`s rental budget is no longer available and is therefore unable to pay his rent? Your local team are always your first point of contact. Unrivalled workspace. Regus is extremely recommended if you want to lose your hard earned money. Their automated system was charging me for a service their system just added to my account. Fancy a bit of a hack for lounge access? they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Best regards, Avoid this company at all costs, Permanently closed location with 2 days notice, I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL P, Their sneaky contract are scamming customers. They would not remove the items that I didn't want. Platinum membership includes access to an office. Best, Lorraine Brule Global Customer Service at Regus Were clear about this from day one. Does anyone know how to get the GBP payment back? Hi Josh, These emails were sent to the email address you registered with us on the same day you signed the agreement. Hopefully theyre just verifying the card (although thats a large amount) and not actually trying to bill me. I couldnt see your email address or Regus account reference in your message. In case, there is any cancellation fee or refund, make sure to include the same in the. Also they thretaten u with debt collector and give all ur personal data for them. hmo0_nP|~-Uim7k/2 RHP{J;s3[`V0',2;q]^8J Dd:+Y6+SK0tzyVv:&a89x!k/'.]d2%i,`d4r}wQMhutBaYx. Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Please know that we would not pass your account to a collections team unless reasonable efforts were made to contact and support you with any payment concerns; this is always a last resort. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Just happened to me when I signed up. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Boost your business and gain an instant local presence with a virtual office in Fort Wayne. It was a nice experience with the club. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Office staff are always friendly. I paid for the service up until that point. How regus allowed to get away with their hidden automatic renewal. Now, I am writing less than five weeks after signing the agreement and would consider myself a committed enemy of this company. She advised me to consult the Agreement, which I did. I hope you can assist me in terminating my Agreement, effective 12/1/21 and having Regus accept my final payment of $219 on 12/18/21 as final payment in full. We had to request our retainer (deposit) of over $6000 at the end of our lease. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. I hope youll continue to serve more and more people and make their life happy and prosperous. Then makes an excuse! This will surely increase the credibility of your complaint.
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