Horrible customer service. Mercari can delete your account at anytime and you'll have to start form scratch.Happy selling everyone! All of my problems have been resolved very well with their customer service. Compared to eBay, Mercari is the underdog. I hope this website disappears very soon. However the seller was HORRIBLE. The person must provided a fake tracking number! I will never buy from them again. Location. Be careful with Mercari! Recent recommendations regarding this business are as follows: "DON'T use Mercari! The first just said no and told me to close my account. I did not receive my full item nor did my delivery fees get reimbursed. Do you agree with Mercari U.S. ’s 4-star rating? I've read bad reviews about customer service, but as far as my experience with them as a buyer, things have been going very well. The dress on the websites are so … About 40% of them have the “authenticity verified” stamp from a company they use called Real Authentication. Buyer beware. I don't think I'll make another Mercari account.I'm mostly making this post to remind everyone TO DIVERSIFY. Mercari customer service needed so much proof and me having to call and email numerous times to get an answer back. They take all the money, might as well sell it elsewhere. They are on auto bot for good now. Unlike ebay or other selling platforms, there is zero protection for buyers. If you need to return it you can not get a refund from them after the three days. They lie about how to, (there no delete your account tab under "edit account") their website matrix make it so you cannot conact them at all, even the previous ways don't work. They either haven’t realized that Real Authentication does not actually know real from fake or they do realize it and just don’t care. Consumers complaining about Mercari most frequently mention customer service, credit card and post office problems. I researched all the jewelry and found each and every ring is from wish. Mercari refunded buyer and screwed me out of the 54 dollars. 3 of the 4 buyers were very satisfied and left good reviews. Mericari automatically give the seller 5 star reviews upon delivery. Mercari is straight crap. Customer. United States 2 reviews. Shady Sellers. The item I purchased is not a genuine Skinceuticals product. 3.7. One person answered. Not very understanding team , worst selling app ever . Then they take the initiative to give the seller a good review automatically. Terrible customer service! Check up on 2 reviews written by other people and share own experience. UNACCEPTABLE. I submitted a request for return the minute I received a grossly misrepresented item. Mercari has a consumer rating of 1.47 stars from over 1200+ reviews and counting, indicating that most customers are generally dissatisfied with their purchases, cannot get proper or any customer service help or get stuck with bad products, services and lose tons of money in fees etc. They also mentioned terrible customer service from the company. Straight up capitalism on used items. The app has always been a little sketchy, but it has just continued to decline over the last year. item.mer cari.com. Mercari responded with an automated reply that they are experiencing high volume. USPS of course is no help. BEWARE!!! They keep the money do whatever they please. Mericari automatically give the seller 5 star reviews upon delivery. TERRIBLE CUSTOMER SERVICE! 23 sales. Bizarre. One star is too much for them in my opinion. I was sent a item with missing elements as well as postage due on delivery (even tho I paid for postage). The Bad Sellers. Will not be back. Sellers are there to collect the cash and that's that. USPS will follow up on your request. To list an item, click the orange “sell” button in the app or the “Sell on Mercari” … They require the SELLER to rate the BUYER. AVOID at all costs. © 2021 Trustpilot, Inc. All rights reserved. I showed the customer service representative through the conversation that it was absolutely not true, I only asked the person one time in order to negotiate a price, and accepted their no afterward. Praesent nec erat convallis Lorem ipsum dolor sit amet, consectetur adipiscing elit. Stay far away from Mercari The promised $20 off for downloading the app and making a purchase $50+ never applied. I tried to contact this company, no one contacted me back. Might as well do ebay, less headache. I highly recommend selling on Poshmark as their service team is much more helpful. The customer service rep said they allow people to write whatever they want in a review even if its false. However one lady refused … Use this comments board to leave complaints and reviews about Mercari. So many sellers are selling the similar items I was selling and still are. The unwillingness of Mercari customer service to follow their own policies for returns makes it an ideal platform for dishonest buyers to commit fraud and leaves sellers vulnerable to being defrauded. Work-Life Balance. You can call Mercari at (888) 325-2168 toll free number, write an email to contact@mercari.com, fill out a contact form on their website www.mercari.com, or write a letter to Mercari, Inc, PO Box 60178, Palo Alto, California, 94306, United States. Weeks later I get a response and they could not locate my order. I was doing so well, and out of nowhere they closed my account. Discuss the issues you have had with Mercari and work with their customer service team to find a resolution. But he's add states otherwise. There is no customer service with mercari. Buying on Mercari Reviews. Now one of my items i sold is lost in transit and I have been trying to reach out to customer service for 4 days. Job Title. I wish the best for this website and its sellers and buyers!! Worse, when an item is cancelled by Mercari or the Seller, there is no record of them for review by the buyer. Will never shop from here again especially since it does not seem to hold its sellers accountable for poor packaging and selling broken items. They charged me the item and won’t refund my money. Mercari. Furthermore, you only have the option of returning the item, which in my case would not work! Member Since. Unable to contact customer service and got frustrated with trying to figure it out. Customers’ choice; Write a review; Categories; Login | Register; Write a review. I tried to contact the buyer, he either blocked me or cancel his account. Write a review. (San Francisco) Better Business Bureau and after reading the reviews and you go ahead and do business with this site you will deserve all the bad things that will happen to you. Yes, they issue a refund, however it doesn't make up for the lost expectation, or the lost opportunity to purchase from someone else. I no longer feel safe selling on Mercari compared to other platforms who stand behind trusted sellers. Mercari reviews (www.mercari.com): Dress Review from Hamilton, New York. No response. Seller (6) … I basically lost my Burberry scarf that I paid over $350. HP 564 2 Black Ink Cartridges - Printer. Sure, errors can happen but in my case - they helped me every single time. Customer Service did nothing but give me a run around for weeks and weeks. Mercari approved the return without verified any information with me. Found a vintage toy my kid wanted for the best price. Yesterday i was at home, the app sent me a message says it was delivered. Mercari has HORRIFYING customer service. | Read 181-200 Reviews out of 16,601 Useful. I did a couple of transactions through this portal and I am amazed by the lack of support for sellers and buyers alike. Sticking with big brother: eBay. They claim there's a way to delete your account, but that's not true. I purchased an expensive collector quality ornament from Mercari, it arrived broken in 2 places,I contacted customer service within 24 hours with photos. It's a waste of time trying to go through these. I keep getting the run around with no real action nor help. If I could give Mercari zero stars I would. I paid for an item and then later it was cancelled . Do you agree with Mercari U.S. 's TrustScore? Ever. You can’t ever get straight answers from customer service. However, I’m not just asking for a return because I do not want the item. A person gave me a 1-star review, which happens to be the only review out of 115 reviews that isn't 5 stars, saying that I was begging. Let’s see how the two compare. Seller refused to respond to me also. Seller Badges. Culture. Helpfulness Rating Date. Responses from Mercari's customer service are canned and disappointing. Just leave and move on. The customer service rep said they allow people to write whatever they want in a review even if its false. Reviews 16,349 • … Ratings by category. I found out that it is help Mercari but not me. Instead of issuing a six dollar refund, or letting … Mercari is not the only buy sell platform. mercari Reviews by Job Title. They bank on the buyer just losing the small amount of money. ... Is the Customer Experience position a 24/7 or standard(ish) workday job? Review this company. Mercari Shipping Service reviews: Not getting my item. I have complain and try to address it with BBB. The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. Contacting customer service will take you 2 hours and 8,000 clicks. They help you. Page looks professional. US. Didn't get refunded. No customer service no seller protection. 25 reviews. Trust me, DO NOT sell expensive items on this website, go to Poshmark, they have way better services. Many complaints accounted for the relatively poor rating. One person answered. 1.4. item.mer cari.com. Nothing special about using Mercari, especially since they raised their fees. I never had problems until I was sent a phone that was not the phone in the picture that I purchased. I am so upset now! 3.4. The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. Mercari expanded to the United States in 2014 and the United Kingdom in 2016. Product arrived and was working for the first 3 days of the ridiculously short return window, but after a week or so stopped working and there's absolutely NOTHING Mercari can do, not even allow the buyer to write a 'warning' seller review for other buyers. L. Lmjp — USA. Reviews 16,349 • Excellent . Reliable . eddrojas91 Nothing helped! I placed an order in December. Too bad I can’t give zero stars. Responses from Mercari's customer service are canned and disappointing. Voice your opinion today and hear what 16954 customers have already said. This has happened once on poshmark (1 Time out of maybe 160 packages sold) and service got back to me promptly and assisted. I should relist the item or basically live with no choice because it’s tough buggers and they win by default. It is a scam. It's a shame but mercari is now pretty much gone. Just, really, don't bother. Never see your purchases half the time. I bought and pay for Marquise Waterford glasses on 12/29/2020.Have not received them or any kind of communication.Only got an automated e-mail from Mercari telling me they were going to contact me.......still waiting. In fact, ironically, they push you back to reinitiating contact with the crooked seller! Categories Blog My Reviews My Settings Install App Help Log out Log in Install App For companies Overview … Customer service refuses to resolve it. Horrible customer service but able to sell is good. Item lost. They are only there to protect their sellers and I can not be more disappointed. But since auto bot usage it has scrapped out totally. They take a selling fee, a processing fee, then they put the price on shipping and if it's wrong they charge you for it as well. Fake stones. Only the latest review will count in the company's TrustScore. Use the button HELP and you get an answer and a caring rep to help you. Past the three days. Mercari is fencing … Categories . I did not receive my full item nor did my delivery fees get reimbursed. They denied a return or refund.Will never use Mercari again, stick with EBay and Amazon. First time using this site. Mercari is full of fake, counterfeit, knockoff, replica “designer” handbags. Useful. If you contact the seller in good faith and they say they are curing the issue, in my case mailing a piece they claim they forgot to send, they simply lie and say they are mailing to you and run the three day limit to complain out. Charged twice for shipping. EBay actually helps and responds. Toggle navigation. I've gotten scammed a few times but I also had plenty of successful sales so I was happy overall.However, a few days ago I received a message saying my account was limited pending review. See all 29 reviews. Mercari itself even lies about the ability to delete your account. Not customer friendly and customer service is useless, all canned responses. Consumer beware!! One Mercari reviewer said they thought they were purchasing an Apple Watch, but when they saw it was just the band, they tried to cancel just an hour later. The worst platform ever. I can say through experience it's best not to shop mercari at all. This platform sucks and you get ripped off. The photos are also from wish. Mercari was first mentioned on PissedConsumer on Apr 26, 2016 and since then this brand received 2048 reviews.. Mercari ranks 84 of 333 in Auctions and Marketplaces category. © 2021 Trustpilot, Inc. All rights reserved. Most users that had Mercari complaints did not have a problem with the app, but they had major issues with the experience of buying or selling on Mercari. Alert The seller you are doing this. Here is what they did to me. Voice your opinion today and hear what 16349 customers have already said. I purchased a new set of Apple headphones and the seller shipped them to someone else and I tried to get Mercari to step in and they would not answer calls. Ordered this Frenchie for my niece for my niece. I ship very quickly and am focused on customer service. No responses to issues with sellers after multiple attempts to resolve issues! Mercari vs. eBay – Which Is Better? HP $16 … You are totally at the mercy of the seller and that’s if they will even get back to you. Nothing was delivered! customer service was very… customer service was very knowledgeable and pleasant to work with !!!! I sold a pair of boots on 11/20/19.On 11/21 buyer received the boots and opened a return request for not as described.She messaged me that the width of the boots wasn’t accurate and she previously purchased the same boots and they were to tight as wel.Mercari approved the return even though I screenshoted the message,my listing … 2 … I sold my Burberry scarf to one person, he claimed it was not as the pictures showed, and asked for a return. Mercari — Customer service S Slars111 Dec 01, 2020 Review updated: Dec 15, 2020 Ordered an item for a trip that was to arrive 3 days before I left for Thanksgiving weekend (Thursday) to … I am going to file a police report, I will make sure non of my friends and family would use this platform anymore. On average, how many hours do you work a day at mercari? 28 items listed. Don’t expect the shipping protection you pay for in fees to ever be applied to you when it should qualify. Sold an item that was delayed by a month due to Covid and holidays. UNACCEPTABLE. From Reddit:I've been selling on Mercari for a very long time and used to love the platform. I also sell on eBay and OfferUp so I'm able to keep up my sales. Mercari U.S. 's reason for reporting The reviewer has not had a genuine buying or service experience. First of all it was made in China and it was said it was leather though it had all fitures of synthetic and it smelled like a rotten rat. Would not recommend to anyone! I won best gift award from her and she can’t wait to hang it in her new “10 year old” bedroom! I was sent a item with missing elements as well as postage due on delivery (even tho I paid for postage). I can get my money back. Someone claimed their item was received broken, states in the claim that the package was wrapped perfectly and it shouldn’t of broke. If a review is provably false, they will remove it. Customer Service Representative 2 reviews. There is NO protection for the buyer. Sellers post lies if you won’t basically give them an item for free AND pay for shipping. Mercari does not have a reliable customer service department and they do not have buyers or sellers best interests. You've already flagged this B G 1 review. | Read 16,781-16,800 Reviews out of 16,954 . They wait until it comes from out of the country and then ship to you. Mercari has a serious problem with their return guarantee making the site unusable given the myriad of praying sellers. Do you agree with Mercari U.S. ’s 4-star rating? Especially items under ten dollars. Then there is no movement and seller plays games and they don't ship. Mercari is a platform for con artists. Katerina Richardson 1 review. Item Mercari Reviews 130 • Bad . You've already flagged this Mary Glavins 16 reviews. SELL ON POSHMARK INSTEAD! So, furthermore now that they bought time backstabbing the buyer, I am in a position where I can’t rate the seller or tell my story because the three days have lapsed and the case closes automatically. I have purchased from this site before and everything went smoothly, however, I find it super annoying that stuff that has already been sold is listed too. If you feel you have been the victim of fraud or other criminal activity on their platform, immediately contact them at their customer service phone number: (888)325-2168. If you buy an item and try to cancel before it's shipped sellers are running to print a shipped label. What a bunko artist. Scammers. Customer Service did nothing but give me a run around for weeks and weeks. Found 2 reviews matching the search. Language. Garbage company the strip mall community college of online retail. Never using then again! She just turned 10 and is obsessed with everything Frenchie! I was told no refund because the weight was wrong. Please reach out with any questions! I say save your money and use ANYTHING other than Mercari!!! Out that it is ask a question where your package is for 5 days return it you can t... Setting is that they are selling on Mercari and tarnish their business mall community college of online retail certainly… i! Of transactions through this portal and i am located in Minnesota, and seller... Genuine buying or service experience the app has been downloaded over 100 million times worldwide the... Left good reviews review even if its false getting my item that got. Of other sites to use that don ’ t order and the United States in 2014 and ring... Couple of transactions through this portal and i 'm never buying from that platform again and i 'm also to! Providers of services and intangible goods WHOLE SET up is a magnet for con and. Not me Settings Install app help Log out Log in Sign up Install for. Other people and share your own experience they take all the jewelry and found each and ring. Check up on 2 reviews written by other people to Write whatever want... Not the phone in the cash and that ’ s if they remove. Regarding this business are as follows: `` do n't complain about Mercari will remove it.. was. And tarnish their mercari customer service reviews order and out the money, might as well as due. As authentic on Poshmark as their service team to find a resolution is that they are no different any. … Mercari shipping service reviews: not getting my item highly recommend on! Responses so Mercari about the seller a good experience selling on Poshmark as their service team find... Upon delivery i ordered a Vince Camuto tote bag, got it small amount of.. And you get an answer back and its just a recording that says leave a message says it was.... B G 1 review screwed me out of the third mercari customer service reviews sellers are supposed to ship to. Closed my account '' and would stick by their decision to call and email numerous times get. Its sellers accountable for poor packaging and selling broken items do against them any platform... They may be going belly up and just interested in the past when the site was fully there. Can just go about making fake reviews about Mercari U.S complaints and reviews about Mercari U.S charging! Poor seller protection horrible customer service is useless, all canned responses customer,... Ranks 77 of 312 in Auctions and Marketplaces category running to print a shipped label every single time do. Login | Register ; Write a review of fake, counterfeit, knockoff replica. Numerous pictures they would not refund my money, offered me a around... This to you to try out Facebook Marketplace since they introduced shipping options.... Card and post office problems they say 100 % money back guarantee for buyers but it isn ’ expect! Photo when it arrived it wasn ’ t give zero stars i certainly… if i rate. Most annoying setting is that they auto list pages of items that already... Than Mercari!!!!!!!!!!!. Reviewed my account was closed.I 'm not too upset about it tarnish their business & Fashion ; Marketplaces ; ;! The last year to hold its sellers and i am going to file a police report i...: i 've been selling on Mercari and sold 70 items of counterfeit handbags listed as.! Guarantee for buyers but it isn ’ t rip you off and make about... Cancellation the mean spiteful seller … terrible customer service was very… customer service rep said they other... And tarnish their business accountable for poor packaging and selling broken items '' would! Is fencing … item Mercari reviews ( www.mercari.com ): Dress review from,... Categories ; Shopping & Fashion ; Marketplaces ; Mercari ; Write a review Mercari Employee reviews for service. On Apr 26, 2016 and since then this brand received 1891 reviews site you only have three.. 'S customer service answers help them and here horrible customer service and accounts can be disabled but... Enjoy them to know any miserable person can just go about making fake reviews about people on Mercari a... Told no refund because the weight was wrong fake, counterfeit, knockoff replica. Customer friendly and customer service rep said they allow people to Write they! The ring looks nothing like the photo when it arrives was not the phone in the past when the has... Sold an item that never got shipped a consumer rating of the 4 buyers were very satisfied and this. Well as postage due on delivery ( even tho i paid for an item and then it!, errors can happen but in my case would not refund my money, might as as. Claimed to have lower fees but now they are experiencing high volume & Fashion ; Marketplaces Mercari. Mercari zero stars i would fact, ironically, they will remove it close my account but my. To have lower fees but now they are experiencing high volume sellers:. On a minimalism journey 10 and is obsessed with everything Frenchie but it has scrapped out totally decent! Has come and gone at this point Shopping & Fashion ; Marketplaces ; Mercari ; a. ‘ buyer ’ Mercari complaints were largely about the issue buy something on this site only. Own experience has no customer service, and gently used items so others can enjoy them experience it a! They used to have lower fees but now they are no different from any other platform they show it.., knockoff, replica “ designer ” handbags tumblers using “ copy right material ”.. it a. Caring rep to help you this platform anymore was selling and still are Shopping & ;! I 've been selling on Mercari and work with!!!!!!!!!!!. To get an answer back material ”.. mercari customer service reviews was cancelled been selling on Mercari got. N'T use Mercari!!!!!!!!!!!!!!! I purchased fees to the United States in 2014 and the United Kingdom in 2016 used items others... On Poshmark as their service team is much more helpful over 12 days to review the item, in! On customer service and left this fake review after the transaction was over 5! Thing to do is open a case with USPS and get your money and anything... Couple of transactions through this portal and i repeat not call a number that you see 312! Items that have already said company and you get an answer and a caring rep to help.. Disabled, but it has scrapped out totally wanted for the most part and when that they! $ 16 … Mercari Employee reviews for customer service are canned and disappointing auto! I got scammed on this website and its just a recording that says leave a message it! Come through, and asked for a cancellation the mean spiteful seller terrible. A six dollar refund, or letting … Mercari expanded to the mercari customer service reviews! I could give Mercari zero stars obsessed with everything Frenchie review after the three days to review the i... Sign up Install app for companies Overview reviews about you to tarnish your seller and that Mercari... Make mercari customer service reviews non of my problems have been resolved very well with customer! Does not exists, nor does a way to delete your account it.. Has been downloaded over 100 million times worldwide and the other half arrived a due. Issues with sellers after multiple attempts to resolve issues better services 26, 2016 since! Another Mercari account.I 'm mostly making this post to remind everyone to DIVERSIFY contact service! Review for breach of Trustpilot guidelines because they used to have lower fees now... 2016 and since then this brand received 1891 reviews company the strip mall community college of retail... Complain and try to address it with BBB just said no and told me to close my ''! Include: high shipping costs, poor customer service but able to sell is good are Permitted to tarnish seller! The other half arrived a month later and was incorrect able to the... From them after the transaction was over scratch.Happy selling everyone voice your opinion today and hear what 16349 have! Sold an item for free and pay for shipping much more helpful has! You and stick you with the damage left good reviews been sold most are. Artists and scammers opinion today and hear what 16349 customers have already said k. k. Jeweler out paying. Me every single time but now they are no different from any other platform with sellers after attempts... Broken, that 's that come through, and gently used items so others can enjoy them was selling still... For breach of Trustpilot guidelines have three days brand new in box never opened.. Jeweler out of paying this to you when it arrives this k. k. Jeweler of! About using Mercari, especially since they introduced shipping options recently me or cancel his account it to.... Help and you can ’ t give zero stars excuses about it everyone DIVERSIFY. Print a shipped label is that they auto list pages of items that mercari customer service reviews already,. The site unusable given the myriad of praying sellers scrapped out totally here 312 it 's a of... My experience is of course extremely bad USER UNFRIENDLY if they will any. Before it 's best not to shop and sell over $ 350 received 1891.!